Introduction & Scope

HiRideIndia Trek Private Limited (“Company”), whose registered office is located at: Plot No. 103, South Part, Krishna Colony Naya Kheda, Vidhyadhar Nagar, Jaipur, Rajasthan, India, 302039 is committed to protecting your privacy and ensuring that your personal data is handled responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you access or use our mobile application, website, and any related online services (“Platforms”).

By using HiRideIndia’s Platforms, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Data We Collect

HiRideIndia collects various types of personal and non-personal data to operate, provide, and enhance our car and bike pooling services. This includes information you provide directly, information collected automatically when you use our Platforms, and information obtained from third-party service providers.

Information You Provide to Us

• Mandatory Registration Information

  To create an account and use our services, you must provide the following information:

  • Full Name

  • Email Address

  • Mobile Phone Number

  • Gender

  • Date of Birth

  • Password

  • Profile Photo

  • Full Address

  • Identity Documents:

    • Aadhaar

    • Driving Licence

    • PAN

  These fields are mandatory to ensure safety, verify identity, prevent misuse, and comply with applicable Indian laws.

• Optional Information (Provided by Riders Only)

  • Selfie with Luggage

• Vehicle Information (Mandatory for Drivers)

  • Vehicle type (car or bike)

  • Make, model, and colour

  • Vehicle registration number

  • Vehicle photo

  • Number of available seats

• Booking & Trip-Related Information

  • Ride details (pickup, destination, route, timing)

  • History of rides taken or offered

  • Passenger lists

  • Trip preferences

  • Trip communication

• Financial & Transaction Data

  • UPI ID

  • Wallet transaction details

  • Payment confirmation records

  • In-app transaction history

  • Billing details, invoices, and tax information

  We do not store full credit/debit card numbers. Payments are processed through RBI-compliant payment gateways.

• Communications & Support Records

  • Message logs

  • Emails or chat transcripts

  • Complaint or dispute details

  • Call recordings (if applicable)

• Information We Collect Automatically

  • IP address

  • Device type, operating system, browser version

  • App activity logs

  • Crash reports and error logs

  • Cookies and tracking data

  • Referral information

• Location Information

  • Live GPS location during trips

  • Approximate location when the app is active

  • Background location when required

  • Pickup & drop-off locations

  • Route taken

• Information from Social Media or Third Parties

  • Name

  • Profile photo

  • Email address

  • Social media ID

  • Friends/followers (if permitted)

• Aggregated and Analytical Data

  • Number of rides offered

  • Response rate

  • Ratings and reviews

  • Platform usage patterns

How We Use Your Information

1. Provide, operate, and improve our services

2. Match riders with drivers efficiently

3. Process payments and manage bookings

4. Verify user identity and ensure safety

5. Communicate updates and notifications

6. Detect and prevent fraud

7. Comply with legal obligations

Children’s Privacy

HiRideIndia does not knowingly collect personal information of children below the age of 18 years.

Changes to this Privacy Policy

Continued use of the platform after changes indicates acceptance of the updated Privacy Policy.

Grievance Officer

HiRideIndia appoints a dedicated Grievance Officer to address complaints, privacy concerns, and data-related queries.