This Driver Policy (“Policy”) outlines the obligations, responsibilities, and conduct expectations applicable to all individuals (“Driver(s)”) who register and offer rides through the HiRide India platform operated by HIRIDE TREK PRIVATE LIMITED (“Company”, “HiRide”, “we”, or “our”).

By registering as a Driver, you acknowledge and agree to comply with the terms set forth herein.

• Eligibility and Mandatory Documentation

  • Valid Driving Licence

    Every Driver must possess a valid and active driving licence issued in their own name, authorizing them to operate the class of vehicle (car or bike) used for providing rides through the platform.

  • Vehicle Ownership and Registration Requirements

    If the vehicle used for rides is registered in the Driver’s name, the Driver must hold the original and valid:

    • Registration Certificate (RC)

    • Insurance Certificate

    • Pollution Under Control (PUC) Certificate, wherever applicable

    Drivers must ensure these documents remain valid at all times during their association with HiRide.

  • Verification and Onboarding Requirements

    • The Driver is required to upload a clear photograph/selfie with their vehicle, displaying the vehicle registration number.

    • The Company reserves the right to request additional documentation for verification, safety, or compliance purposes.

  • Electric Vehicle Incentive

    Drivers operating Electric Vehicles (EVs) may be entitled to special offers or discounts as determined and updated periodically by the platform. Eligibility criteria and benefits will be communicated through official channels.

• Vehicle Standards and Passenger Safety

  • Maximum Passenger Limit

    Drivers shall not carry more passengers than the maximum occupancy limit permitted under the law or specified in the vehicle’s registration certificate. Overloading is strictly prohibited.

  • Vehicle Cleanliness and Condition

    Drivers must ensure that their vehicle is maintained in a clean, hygienic, roadworthy, and safe condition at all times.

    This includes:

    • Proper functioning of lights, brakes, mirrors, and indicators

    • Clean seats and interiors

    • No foul odour or unhygienic conditions

  • Safe and Responsible Driving

    Drivers are required to:

    • Follow all traffic laws and safety regulations

    • Avoid rash or aggressive driving

    • Refrain from the use of intoxicants, mobile phones (except hands-free), or any activity that compromises passenger safety

    Violation of safety standards may result in warnings, suspension, or permanent removal from the platform.

• Wallet Balance and Financial Conduct

  • Negative Wallet Limit

    Drivers must ensure that their wallet balance does not fall below ₹100 in negative.

    If the balance exceeds this limit:

    • The Driver may be restricted from accepting further rides

    • They must immediately clear the outstanding balance before continuing to use the platform

  • Settlement of Dues

    Any pending dues, penalties, or transaction discrepancies must be settled in a timely manner. Continued failure to settle dues may result in account suspension.

• Rating System and Platform Conduct

  • Adherence to Rating Standards

    Drivers must adhere to and maintain a satisfactory rating as prescribed by the platform.

  • Consequences of Poor Ratings

    Repeated poor ratings or negative feedback may result in progressive disciplinary actions, including:

    • Warnings

    • Mandatory training or compliance checks

    • Temporary suspension

    • Permanent deactivation of the account

  • Professional Behaviour

    Drivers are expected to maintain courteous, respectful, and professional behaviour with all passengers and platform personnel at all times.

• Cost Contribution and Profit Restriction

  • Cost Sharing Model

    HiRide operates on a cost-sharing arrangement. Drivers must not charge any amount that exceeds the actual cost incurred for the trip.

  • No Profit-Making Provision

    Drivers are strictly prohibited from requesting or receiving:

    • Profit-generating contributions

    • Amounts exceeding proportionate cost share

    • Charges inconsistent with cost-sharing nature

  • Driver Responsibility to Calculate Costs

    Drivers are solely responsible for calculating expenses, including:

    • Fuel

    • Toll charges

    • Parking fees

    • Maintenance costs where applicable

    The cost contribution sought must not exceed actual expenses excluding the Driver’s own share.

  • Transparency with Passengers

    Drivers must ensure clarity and fairness in cost-sharing arrangements and refrain from misrepresentation.

• Compliance, Monitoring, and Consequences

  • Ongoing Compliance

    Drivers must comply with all applicable laws, platform policies, and instructions issued by HiRide.

  • Monitoring and Review

    The Company reserves the right to monitor Driver activity, investigate complaints, and review compliance.

  • Enforcement Actions

    Disciplinary actions may include:

    • Temporary suspension

    • Restriction of features

    • Financial penalties (if applicable)

    • Permanent account deactivation

• Acknowledgment

  By registering as a Driver on the HiRide platform, the Driver acknowledges that they have read, understood, and agreed to comply with this Driver Policy. Continued use of the platform constitutes ongoing acceptance of these terms.