HiRide offers a quick and user-friendly cancellation process while balancing fairness for both riders and drivers.
Riders can cancel their ride effortlessly by navigating to the “Your Rides” section within the HiRide app. The cancellation request is processed instantly, and all applicable charges or refunds are calculated automatically based on cancellation timing.
Cancellation Before 24 Hours of Scheduled Ride
If the rider cancels the ride more than 24 hours before the scheduled pickup time, the rider will receive a full refund of the ride fare.
No additional deductions will apply.
Cancellation After Confirmation but Before Pickup Time
If the ride is cancelled after the driver has confirmed but before the scheduled pickup:
A nominal cancellation fee will be deducted,
The remaining fare (if any) will be refunded as applicable.
This fee compensates drivers for time and opportunity costs.
Cancellation After Scheduled Pickup Time / No Show
If the ride is cancelled after the scheduled pickup time has passed, or the rider fails to arrive:
The full ride fare shall be charged.
No refund will be issued.
Repeated no-shows may also lead to account restrictions.
Refund Processing Timeline
Eligible refunds will be processed within 7–10 business days via the original payment method, unless technical constraints require refunding to the user’s HiRide Wallet.
HiRide is not responsible for delays caused by banks, UPI systems, payment processors, or force majeure events.
If the User faces any platform errors, failed transactions & duplicate payments.
If a user encounters:
A failed transaction,
Duplicate charging, or
Platform-wide payment processing errors,
They must notify support with valid evidence (e.g., payment ID, screenshots). After verification, refunds or adjustments will be issued within the standard processing timeframe.
Refund Policy for App-Based Purchases
Strict No-Refund Policy :-All payments made on the HiRide app for subscriptions, premium plans, packages, wallet top-ups are final and non-refundable under all circumstances.
Non-Refundable Conditions
Refunds will not be issued for:
Unused or partially used subscriptions
Accidental purchases
User dissatisfaction after activation
Inactivity or non-usage of purchased features
Changes in user availability or circumstances
Expired or outdated plans
Subscription Modifications
Users may upgrade or modify subscriptions within the app. However:
No credit is provided for unused time in the previous subscription.
No refunds are processed during or after modification.
Wallet & Payment Policy
Accepted Payment Methods
HiRide supports:
Credit/Debit Cards
UPI
Wallet Balance
Cash (subject to driver acceptance)
Other digital payment systems supported by the platform
Wallet Restrictions
Wallet balance cannot be withdrawn, converted to cash, or transferred to another user.
Wallet funds can be used only for future rides or eligible platform services.
Refunds to Wallet
In certain cases, HiRide may credit refunds directly to the HiRide Wallet.
Referral Earnings
Referral wallet balance can only be used for the next subscription purchase.
Referral credits have no cash value and cannot be withdrawn or transferred.
Negative Wallet Balance
If cancellation charges or adjustments apply, the wallet may show a negative balance up to ₹100.
Users must clear this balance before making future bookings.
Payment Dispute Window
Users must contact support within 7 days of the disputed transaction.
Issues reported after 7 days may not be eligible for investigation.
Customer Support & Assistance
For all payment, subscription, wallet, or cancellation-related queries:
Email:support@hirideindia.com
Response Timeline
HiRide’s dedicated support team aims to respond within 24–48 hours. Complex issues may require additional verification and processing time.
Support Limitations
Customer Support cannot:
Override the no-refund policy
Intervene in rider-driver payment disputes
Reverse charges unless officially validated
Modify transactions handled outside the HiRide app